Terms of payment and return. Delivery.
TERMS OF PAYMENT
Payment on the site is carried out using:
Bank cards: Visa (including Electron), MasterCard, Maestro, PayPal
CHANGED YOUR MIND ABOUT BUYING? NO PROBLEM!
You can return the product of proper quality within 30 days from the date of receipt of the order when buying in the online store.The return time may be extended due to the situation with Covid 19
THE REFUND PERIOD IS UP TO 30 DAYS
If the item does not fit you in size, color, style or shape, we can also return it within 30 days from the date of purchase(The return time may be extended due to the situation with Covid 19)
The return of a product of proper quality is carried out if the item was not in use, its presentation, consumer properties, factory labels are preserved, and there is also a sales receipt or a cash receipt.
When returning to the online store, processing takes up to 20 working days from the date of receipt of the return parcel. After processing your refund, the funds are returned to the card with which the order was paid on the website. The deadline for crediting funds depends on the issuing Bank.
Important! The following items are not subject to exchange and return: underwear, stockings, socks, swimsuits, bodysuits, leggings, gaiters and other sewing and knitted underwear and hosiery products.
The online store has the right to refuse a refund in cases of violations of the conditions for preserving the presentation, in which case all costs for the delivery of the refund are borne by the consumer
For all products purchased by you in ka-mi.ru , the manufacturer's warranty applies.
The warranty period for all KAMI products is 30 days from the date of sale.
Important! The term of elimination of defects under warranty obligations may not exceed 45 days.
For seasonal goods (for example, hats, coats, etc.), the warranty period is calculated from the moment of the onset of the corresponding season and not earlier than the date of sale. The term of the season is determined by the authorized state body of the subject of the Russian Federation, based on the climatic conditions of the buyer's location.
The warranty does not apply to the following cases:
Wear during operation;
Tears, cuts and scuffs, burning of the fabric;
The fabric is faded or faded, dirty;
Formation of pellets;
Other defects related to violation of the rules of use, care, storage or transportation of the product, actions of third parties or force majeure.
Important! The warranty period for accessories corresponds to the warranty period for the product as a whole. After the end of the warranty period, we are always ready, if possible, to provide the necessary accessories for repair on a paid basis.
DHL DELIVERY TO OTHER COUNTRIES
The cost of delivery is 1500 rubles (DHL service).
The delivery period is from 2 to 30 working days(The return time may be extended due to the situation with Covid 19) not counting the day of departure, weekends and holidays (depending on the delivery region).
Delivery time: 9:00-18: 00 (mon-Fri).
Please note that depending on the country and the amount of the order, it may be necessary to pay customs duties according to the customs legislation of the destination country. For advice on delivery, you can contact your local DHL Express office at the address or phone number indicated on the website: www.dhl.com
The deadline for forming an order during the pre-holiday period can be changed.
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